Marriott International has announced a number of key changes to its executive team as part of a leadership restructure in the wake of recent resignations.
“The size and scale of our company is significant, and we expect it to be even more so given the exciting opportunities ahead of us,” said Marriott International President and CEO, Anthony Capuano.
“With the recent announcement of two executive departures, I am reshaping my team to ensure we can be nimble and effective in driving strategies to benefit our customers, associates and owners and franchisees around the world.”
Drew Pinto, who has been with the company for nearly 20 years, has been appointed to the role of Executive Vice President and Chief Revenue and Technology Officer.
Reporting to the CEO, Pinto will lead sales, revenue management, distribution channels, digital, and information technology.
“These global platforms are critical to Marriott’s continued growth and profitability and Drew is the ideal leader to innovate and scale these capabilities,” Capuano said.
Long-time Marriott executive Peggy Fang Roe has been appointed Executive Vice President and Chief Customer Officer. Also reporting to Capuano, Roe will be responsible for key aspects of the company’s global consumer strategy, including evolving Marriot’s portfolio of brands, the Marriott Bonvoy loyalty program, and developing the end-to-end customer experience using data and AI.
“Peggy, who will celebrate her 20th anniversary with the company next year, has a passion for understanding consumer behaviour and creating compelling experiences,” said Capuano.
“She has held a wide range of roles across our organization and has a strong track record for innovation and driving performance, which will be tremendously important in her new role.”
Meanwhile, veteran brand leader Tina Edmundson – who has over 25 years of experience – has been appointed President, Luxury, an area of increasing importance for the group.
“As we emerge from the pandemic, it is clear guests want aspirational experiences,” said Capuano.
“When it comes to luxury travellers, we are focused on the entirety of the experience – making it differentiated, elevated and memorable. Tina is a recognised leader in experiential luxury and lifestyle travel – there is no one better to grow our leadership position in this space and to be a steward of this unmatched portfolio.”
Yibing Mao, a 24-year Marriott veteran, returns to the company to take up the position of President, Greater China. A native of Beijing, Mao held the position of Senior Vice President and Chief Legal Counsel, Asia Pacific, before she stepped down in 2020.
“I am delighted that Yibing is returning to Marriott in the role of President of Greater China, one of our fastest growing regions,” said Capuano.
“During her time with the company, she led Marriott’s efforts to develop a strong profile in Asia, and forge substantive and collaborative relationships with owners and key internal and external stakeholders. Yibing is exactly who we need to lead the next chapter of growth for Marriott in Greater China.”
Marriott’s continent presidents – Satya Anand (EMEA); Brian King (CALA); Raj Menon (APEC); and Yibing Mao (GC) –will all report directly to Capuano, as will US and Canada Group President, Liam Brown.
Chief Financial Officer, Leeny Oberg, also takes up the additional role of Executive Vice President, Development, playing a key role in the strategic growth of the company’s 30 lodging brands.
“Leeny has a passion for investing in the growth of our business and will be a powerful advocate for our portfolio of brands – building on the accelerating pace of development activity we enjoyed in 2022 as global recovery continues,” said Capuano.