Quest Serviced Apartments has recognised its outstanding franchisees and employees at a recent gala awards dinner in Melbourne.
The major gong, 2011 Quest Franchisee of the Year Award went to Quest veterans Tony and Jenny O’Reilly, franchisees of Quest Spring Hill in Queensland.
According to the company, the O’Reillys were recognised for” their consistently strong business performance in their market, excellent staff management and leadership… Tony and Jenny, along with their business partner Roger Gorman have been model franchisees for many years, receiving three Queensland Franchise of the Year Awards in as many years”.
This year saw significant growth for the Quest group, which adding nine new properties in Australia and one in New Zealand plus 20 new franchisees to its network.
Paul Constantinou, Chairman, Quest Serviced Apartments thanked franchisees and employees for their contribution to Quest’s success despite challenging business conditions throughout 2011.
“This has been a very successful year for Quest, despite challenging global economic conditions. The new properties we’ve opened this year were all conceived during the GFC when the majority of the market went into damage control,” Constantinou said.
“We kept our focus firmly on the future and worked very hard to progress new developments – thanks to the commitment of our entire group, we have seen these projects come to fruition this year.
“It’s been a tough time to be in business, but by focusing as a group on the task at hand and to exceeding the expectations of our clients and guests, our business has grown in leaps and bounds.
“We not only opened nine new properties, we are also on track to achieve more than 12 per cent revenue growth for the second year running.
“Our results are a testament not only to the hard work and commitment of our people but also to our product, our systems and our brand,” he said.
The winners announced on the evening were:
-2011 Quest Franchisee of the Year Award: Quest Spring Hill (Qld)
-NSW/ACT Franchise of the Year: Quest Maitland (NSW) – second year running
-Qld Franchise of the Year: Quest Spring Hill – third year running
-SA/NT/Tas Franchise of the Year: Quest Alice Springs (NT)
-WA Franchise of the Year: Quest on Rheola
-Vic Franchise of the Year: Quest SXY South Yarra
-Chairman’s Award for Outstanding Service: Aimee Royale, Quest on William (Vic)
-Excellence through Commitment: Quest on James (WA)
-Employee of the Year, front of house: Bianca Tachdjian, Quest North Ryde (NSW)
-Employee of the year, back of house: Mark Brown, Quest Story Bridge (Qld)
-Employee of the Year, corporate office: Robyn Deckert, Sales Operations Manager, Quest Serviced Apartments
-New Zealand Franchise of the Year: Quest Napier
-Fiji Franchise of the Year: Quest Suva
-Supplier of the Year: Nine Dots IT
The Annual awards recognise outstanding achievements and commitment to the Quest brand, serviced apartment industry and most importantly guest service. Finalists and winners are chosen from more than 2,500 employees and more than 140 properties across Australia, New Zealand and Fiji.